For the first time in the country, shoppers will experience interacting with an English-speaking robot at SM Supermalls
Filipinos can expect a more interactive digital customer service at SM Supermalls as Cal-Comp Technology (Philippines), Inc. launches its New Era AI Robotic service robot through a partnership with SM Supermalls.
The country’s first ever in-mall smart customer service robot will make its debut appearance at SM Megamall in the first quarter of 2019. It will provide seamless customer service by directing mall-goers and answering queries about Megamall shops and tenant promos with no more waiting in queue. The large screen and speakers on the robot provide real time promotion with interactive wayfinding service with more relevant results and less effort, all thanks to the AI technologies within the service robot.
The service robot, which has features like smart voice interactivityandfacial detecti
“In pursuit of bringing family fun experiences for all, SM is excited to bring to customers another fun innovation that aims to transform shopping and retail experiences in the country,” said Steven Tan, SM Supermalls chief operating officer.
Cal-Comp Technology is a leading consumer electronics manufacturing company, which primarily produces calculators, electronic keyboards, LEDs, hard disk drive PCBAs, external hard disk drives, and various high-end home appliance products for many international reputable brands.
As the local arm of global tech conglomerate New Kinpo Group (NKG), Cal-Comp Technology intends on expanding its presence in the Philippine domestic market through the production of high-tech products like robotics, and other innovations in automation, 3D printing, and artificial intelligence. NKG is a multinational technology conglomerate that specializes in global electronic and original design manufacturing services.
“Our partnership with SM Supermalls will revolutionize the local retail industry, and we are excited for the rollout of this new technology across all SM Supermalls in the Philippines. Our smart service robot’s speech capabilities will hopefully make the shopping experience more convenient for everyone, and provide the needed assistance to mall guests of all ages,” Cal-Comp Technology and NKG CEO Simon Shen remarked.
Cal-Comp Technology Philippines, a subsidiary of global technology conglomerate New Kinpo Group, is specializing in global electronic manufacturing services and original design manufacturing. Its service covers a broad range of products including external hard disk drives, TVs, all-in-one PCs, laser printers, smart home appliances, power supplies, 3D printers, innovative smart beauty mirrors, AI service robot, smart delivery robot, and integrated circuits for cloud computing, among many other products.