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Corporate Guarantee takes customer service at par with global standards, earns ISOcertification for the 8th time

From left to right: representatives from SGS Philippines headed by Business Director Roger Villanueva, pictured alongside Mr. Paul Tristan A. Laus, President of the LausGroup of Companies, Ms. Lisset Laus-Velasco, CEO and Chairman of the LausGroup of Companies; Ms. Carisa A. Laus, Executive Director; and Mr. Adrian A. Laus, Director.

Consistent with its commitment to unparalleled customer care, Corporate Guarantee (CG) has successfully earned its ISO 9001:2015 Certification, which reconfirms its quality management system’s ability to be adaptive to global standards.

This ensures delivering quality customer service is at the core of the company’s operations while continuously creating a mark in the non-life insurance space as it expands its footprint across Luzon.

“This recertification is a testament of our strong desire to sustain the quality service that Corporate Guarantee has known for the past 25 years. We take pride in this commitment and assure our stakeholders— clients, partners, and employees— that we uphold the highest standards in all our products and services worthy of the trust and confidence that they give us,” said CG Executive Director Carisa Laus.

The external auditors conducted a process-based review focusing on significant aspects, risks,
and objectives required by the ISO standards. Information was gathered through interviews,
observation of activities, and review of documentation and records.

Following the rigorous assessment and audit, it was concluded that CG has the mechanisms to
ensure statutory, regulatory, and contractual compliance. Likewise, the company’s organizational efficiency in achieving specified objectives and identifying areas for improvement were highlighted.

CG’s system has demonstrated a state of development and maturity, which enabled the company to earn the quality management system recertification.

The scope of certification covered the provision of non-life insurance products and services (issuance of policies and settlement of claims) for motor, fire, casualty, marine, and bonds. This is CG’s eighth ISO certification. The company earned its first ISO 9001:2000 in 2004, followed by ISO 9001:2008 in 2013. Their ISO 9001:2015 was first conferred in 2017 and was recertified in 2020.

CG is a member of the Laus Group of Companies that offers insurance coverage for motor, fire, casualty, cargo, and bonds. The company is widely recognized through its network and services in Pampanga, Metro Manila, Bulacan, Tarlac, La Union, and Ilocos Norte.

“The process Corporate Guarantee went through towards our certification required the whole team’s great deal of effort. Similar to our past auditing experiences, we give credit to our team’s collaborative and hardworking spirit,” said Lisset Laus-Velasco, Chairman of the LausGroup of Companies.

CG is one of six non-life insurance companies in the Philippines to be ISO-certified. The company exhibited a high standard in its quality management system, particularly in monitoring information on customer perception as to whether the organization has met customer needs and expectations.

The audit was conducted by SGS Philippines, Inc., a leading provider of certification, testing, verification, and inspection in the country.

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